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FAQ

Q:When will my order arrive?

A:The delivery depends on the destination and the carrier you chosen, plus it is international transport which takes time, please understand and wait patiently.

Q:What can I do if I want to modify the address?

A:The address can`t be modified after the package shipped out, so please check your address is correct and complete before submitting the order.

Q:What can I do if I receive wrong/broken product(s) or empty package(s)?

A:We will check and pack carefully, but if those situation happen, please contact us first instead of arising the dispute, we will try our best to solve for you.

Q:What can I do if I order wrong item?

A:Please contact us as soon as possible, tell us what item you exactly need, we can change for you before the order is shipped.

Q:I can`t track my package, what`s going on?

A:In general, the tracking information will be updated 2-5 days later after shipped. If you still can`t track it, please contact us ,we will check for you ASAP.

Q:When will you ship my order?

A:If your order is paid and confirmed by DHgate, we will ship in 3-5 business days.